Frequently Asked Questions
Everything you need to know about gear, shipping, and the run.
How long does it take for my order to ship?
Most orders are processed within 1-2 business days. Once shipped, standard delivery typically takes 3-5 business days depending on your location.
What is your return policy for running shoes?
We offer a 30-day return window for all footwear. Shoes must be in their original packaging and in like-new condition to be eligible for a full refund.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and select international destinations. Shipping costs and delivery times for international orders are calculated at checkout.
How can I track my package?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like Apple Pay and PayPal.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Please contact our support team within one hour of placement if you need to make changes.