Returns & Exchanges
At Heartbreak Hill Running Company, we want you to love your gear as much as your run; if you are not satisfied, you can return or exchange unworn items within 30 days of purchase.
Verify Eligibility
Ensure your footwear or apparel is in its original condition, unworn, with all tags attached and the original packaging intact.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package and Ship
Print your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.
Receive Refund or Exchange
Once our team inspects your return, we will process your refund to the original payment method or ship out your new gear within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing